Ticket Examiner & Customer Champion — Free Rail Travel

First Group; Westbury; On-site; GBP 24,000 - GBP 29,000; Full time

Job summary

A leading rail operator is seeking a Ticket Examiner based at Westbury station. In this role, you will deliver exceptional customer service, handle ticket inspections, and maintain a safe train environment. Candidates should have front-line customer service experience, excellent communication skills, and the ability to handle challenging conversations. The position offers a starting salary of £24,512, rising to £28,218 post-probation, along with various employee benefits such as free rail travel and a pension scheme.

Benefits

Free rail travel

Company-sponsored health care

Discounted shopping

Qualifications

• Enthusiastic and passionate about customer service.
• Able to adapt to business needs.
• Experience in front-line customer service.
• Resilient and professional under pressure.

Responsibilities

• Deliver outstanding customer experience as a Ticket Examiner.
• Check and sell tickets and issue Penalty Fares.
• Assist customers with their journey, especially during disruptions.
• Ensure a safe and clean train environment.

Skills

Customer service

Communication

Teamwork

Adaptability

Problem-solving

Job description

A leading rail operator is seeking a Ticket Examiner based at Westbury station. In this role, you will deliver exceptional customer service, handle ticket inspections, and maintain a safe train environment. Candidates should have front-line customer service experience, excellent communication skills, and the ability to handle challenging conversations. The position offers a starting salary of £24,512, rising to £28,218 post-probation, along with various employee benefits such as free rail travel and a pension scheme.