Station Hero: Train Dispatch & Ticket Sales

First Group; Bodmin; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading rail company is looking for customer service staff for East Cornwall stations. The role involves ticket sales, providing journey information, and ensuring a safe and pleasant environment for passengers. Candidates must be able to work various hours, demonstrating strong communication skills and a dedication to customer service. The position offers a supportive team environment and a range of benefits, including free rail travel within the network for staff and their families.

Benefits

Defined benefit pension scheme

Free rail travel for you and your family

Company-sponsored health care plan

Discounted shopping and gym membership

Employee assistance programme

Qualifications

• Ability to work as part of a team or independently.
• Evidence of numerical ability.
• Attention to detail is crucial.
• Strong verbal and written communication skills needed.
• Ability to multitask effectively.

Responsibilities

• Provide high-level customer service by meeting and exceeding customer needs.
• Ensure safe and punctual train departures following dispatch procedures.
• Maintain a clean and pleasant station environment.
• Provide information and assistance to customers.

Skills

Customer service skills

Numerical ability

Attention to detail

Verbal communication

Written communication

Multitasking

Job description

A leading rail company is looking for customer service staff for East Cornwall stations. The role involves ticket sales, providing journey information, and ensuring a safe and pleasant environment for passengers. Candidates must be able to work various hours, demonstrating strong communication skills and a dedication to customer service. The position offers a supportive team environment and a range of benefits, including free rail travel within the network for staff and their families.