Platform Assistant: 24/7 Customer Service + Rail Travel Perks

Govia Thameslink Railway; Horsham; On-site; GBP 25,000 - GBP 29,000; Full time

Job summary

A transportation company is seeking a Platform Assistant in Horsham. This critical role requires delivering outstanding customer service and ensuring a safe environment. Responsibilities include providing advice, maintaining station safety, and managing customer interactions. Candidates should have effective communication skills and live locally to meet shift requirements. The position offers comprehensive training and various benefits, including free travel on the network and a final salary pension.

Benefits

Free travel on our network

Privilege rate oyster card

Up to 75% off travel on other TOCs

Final salary pension

Comprehensive and ongoing training

Qualifications

• Must have a proactive customer approach and passion for supporting the team.
• Exceptional levels of customer service expected.
• Demonstrable experience managing customers effectively.

Responsibilities

• Provide the highest possible standard of advice and service.
• Deliver a safe, attractive retail station environment.
• Participate in safe running of trains and comply with procedures.
• Promote marketing literature and useful information.

Skills

Proactive customer approach

Exceptional customer service

Experience managing customers in difficult environments

Effective communication skills

Ability to make decisions in a customer-focused manner

Local area residence

Job description

A transportation company is seeking a Platform Assistant in Horsham. This critical role requires delivering outstanding customer service and ensuring a safe environment. Responsibilities include providing advice, maintaining station safety, and managing customer interactions. Candidates should have effective communication skills and live locally to meet shift requirements. The position offers comprehensive training and various benefits, including free travel on the network and a final salary pension.