Train Manager

First Group; Penzance; On-site; GBP 31,000 - GBP 46,000; Full time

Job summary

A leading transportation company in England is seeking a Train Manager to ensure the safety and comfort of passengers while providing exemplary customer service throughout journeys. The ideal candidate will have excellent communication skills and a proactive approach, with the ability to manage safety operations effectively. Full training is provided, and applicants must be flexible to work shifts, including weekends and holidays. Join us and contribute to our commitment to inclusion and diversity.

Qualifications

• 18 years or older and reside within 60 minutes of the station.
• Ability to pass a medical assessment including hearing, vision, and colour vision tests.

Responsibilities

• Provide friendly and professional customer service on board the train.
• Ensure safety and operation of the train, liaising with colleagues.
• Check and sell tickets while maintaining service standards.
• Handle customer queries calmly and confidently.

Skills

Excellent communication and customer service skills

Positive and proactive attitude

Flexibility to work various shifts

Ability to calm under pressure

Front-line customer service experience

Job description

Overview

Salary: £31,620 during training, rising to £45,850 once qualified

As a Train Manager, you are responsible for the train and everyone on it. You'll deliver a world-class customer experience throughout the journey and will ensure the safety of everyone using GWR services

What You'll Do?

• Be the face of GWR, providing friendly, helpful and professional customer service.
• Manage the safety and operation of the train, liaising with drivers and station colleagues.
• Check and sell tickets while maintaining a safe and welcoming environment on board.
• Handle customer queries and situations calmly and confidently.

What We're Looking For?

• Excellent communication and customer service skills.
• A positive, proactive attitude and professional approach.
• Flexibility to work various shifts (including weekends and bank holidays).
• Ability to stay calm under pressure and work as part of a team.
• Previous front-line customer service experience is desirable.

Working Pattern?

Average 35 hours per week (shift work including early mornings, late finishes, weekends & bank holidays)

Key Details?

• As this is a safety crucial role applicants must be 18 or over and live within 60 minutes of station to apply.
• As a safety-critical role, you'll need to pass a medical, including hearing, vision and colour vision tests.
• Full training is provided to set you up for success in the role.
• You must live within a maximum of 60 minutes' travelling time of the depot

What to Expect

• After submitting an application, complete an online Numerical Aptitude Test (must be completed within the specified deadline; recommended on a laptop or computer).
• If successful, receive practice material for your Stage 1 assessments.
• We will check for any previous test results and update your application accordingly.
• If required, you may be invited to complete additional online tests (all tests must be completed within the given deadlines).
• After test completion, your application will be reviewed.
• If shortlisted, attend an assessment day, including group exercises and a competency-based interview.
• Successful candidates must pass a medical assessment (colour vision, drug & alcohol screening).
• Full training provided, including a 7–8 week programme in Swindon to prepare you for the role.

Our Commitment to Inclusion?

We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

Exceptional Individuals – Neurodiversity

Health Assured – Neurodiversity

GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service and station experience. Join the team behind this success and help us raise the bar even higher!

INGWR