Weekend Rail Guest Experience Host

First Group; Worcester; On-site; GBP 13,000 - GBP 18,000; Part time

Job summary

A leading railway company is seeking a Weekend Customer Host to provide exceptional customer service during weekend journeys. The role offers a salary starting at £13,172, rising to £17,232 after training. Responsibilities include welcoming passengers and enhancing their experience onboard. Ideal candidates should have prior customer service experience and strong communication skills. Comprehensive training and excellent benefits including free rail travel are provided. Applicants must live within 45-60 minutes of Worcester station.

Benefits

Free rail travel

Pension

Healthcare plan

Retail discounts

Qualifications

• Passionate about delivering exceptional experiences.
• Ability to work independently or as part of a team.
• Must live within 45-60 minutes of Worcester station.

Responsibilities

• Provide a warm welcome and outstanding at-seat refreshment service.
• Enhance customers' journeys with exceptional service.
• Work onboard, engaging with passengers.

Skills

Customer service experience

Strong communication skills

Flexibility to work all weekends

Proactive approach

Cash handling experience

Food safety experience

Job description

A leading railway company is seeking a Weekend Customer Host to provide exceptional customer service during weekend journeys. The role offers a salary starting at £13,172, rising to £17,232 after training. Responsibilities include welcoming passengers and enhancing their experience onboard. Ideal candidates should have prior customer service experience and strong communication skills. Comprehensive training and excellent benefits including free rail travel are provided. Applicants must live within 45-60 minutes of Worcester station.