Train Manager — Customer Experience & Safety Lead

First Group; Penzance; On-site; GBP 31,000 - GBP 46,000; Full time

Job summary

A leading transportation company in England is seeking a Train Manager to ensure the safety and comfort of passengers while providing exemplary customer service throughout journeys. The ideal candidate will have excellent communication skills and a proactive approach, with the ability to manage safety operations effectively. Full training is provided, and applicants must be flexible to work shifts, including weekends and holidays. Join us and contribute to our commitment to inclusion and diversity.

Qualifications

• 18 years or older and reside within 60 minutes of the station.
• Ability to pass a medical assessment including hearing, vision, and colour vision tests.

Responsibilities

• Provide friendly and professional customer service on board the train.
• Ensure safety and operation of the train, liaising with colleagues.
• Check and sell tickets while maintaining service standards.
• Handle customer queries calmly and confidently.

Skills

Excellent communication and customer service skills

Positive and proactive attitude

Flexibility to work various shifts

Ability to calm under pressure

Front-line customer service experience

Job description

A leading transportation company in England is seeking a Train Manager to ensure the safety and comfort of passengers while providing exemplary customer service throughout journeys. The ideal candidate will have excellent communication skills and a proactive approach, with the ability to manage safety operations effectively. Full training is provided, and applicants must be flexible to work shifts, including weekends and holidays. Join us and contribute to our commitment to inclusion and diversity.