Helpdesk Administrator

Solv Group; Belfast; On-site; GBP 25,000; Full time

Job summary

A growing service company in Belfast is seeking an enthusiastic Helpdesk Administrator to provide first line support, ensuring efficient communication and high service standards for clients and internal teams. The role, offered on a full-time basis, includes data management, administrative coordination, and responding to client queries. Benefits include free onsite parking, early finishes on Fridays, and an attractive holiday entitlement. A passionate and detail-oriented individual will thrive in this customer-facing position.

Benefits

Free onsite parking

Early finish on Fridays

Your Birthday Off!

Company pension

Attractive holiday entitlement

Qualifications

• Strong verbal and written communication skills.
• Proven proficiency with Microsoft Office in particular Word, Excel, and Outlook.
• Excellent attention to detail and accuracy in data entry.

Responsibilities

• Act as the first point of contact for client queries.
• Accurately input and manage data within a live client database.
• Provide administrative support for engineers and contractors.
• Monitor and help maintain service levels and performance KPIs.
• Allocate and schedule response calls.
• Perform other ad-hoc administrative duties as required.

Skills

Customer service orientation

Verbal communication

Written communication

Microsoft Office proficiency

Attention to detail

Organizational skills

Decision-making

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview of the Role:
Due to continued business growth and new client opportunities, we are seeking an enthusiastic and customer focused Helpdesk Administrator to join our team. The sucessful candidate will play a key role in providing first line support, ensuring efficient communication, and maintaining high service standards for both clients and internal teams. Please note that this is a Customer Services position, not an IT.

Working hours:

This role is being offered on a full-time basis, however part-time hours will be considered for the right candidate

Monday – Thursday 8am-5pm
Friday 8am-4pm

Generous salary, dependent on experience and qualifications

Company Overview

solv Group has been at the forefront of transforming plumbing, heating, and electrical services in Northern Ireland for over 20 years. We pride ourselves on investing in our people to ensure they deliver expert and professional service while building trust with our customers.

Responsibilities

• Act as the first point of contact for client telephone and online queries
• Accurately input & manage data within a live client database
• Provide administrative and coordination support for team of engineers and contractors
• Monitor and help maintain service levels and performance KPI’s
• Allocate and schedule response calls to the appropriate co-ordinators
• Perform other ad-hoc administrative duties as required
• Strong verbal and written communication skills
• Proven proficiency with Microsoft Office particularly Word, Excel and Outlook.
• Excellent attention to detail and accuracy in data entry
• Effective decision-making abilities and a high level of diplomacy
• Ability to work well independently and collaboratively within a team
• Strong organisational skills, capable of managing multiple priorities and meeting deadlines.

Remuneration:

• Free onsite parking
• Early finish on Fridays
• Your Birthday Off!
• Company pension
• Attractive holiday entitlement

solv are an equal opportunities employer.

Location
Office headquarters based in Belfast

Job Types: Full-time, Permanent

Pay: £25,000.00 per year