Customer Services Helpdesk - Early Friday Finish

Solv Group; Belfast; On-site; GBP 25,000; Full time

Job summary

A growing service company in Belfast is seeking an enthusiastic Helpdesk Administrator to provide first line support, ensuring efficient communication and high service standards for clients and internal teams. The role, offered on a full-time basis, includes data management, administrative coordination, and responding to client queries. Benefits include free onsite parking, early finishes on Fridays, and an attractive holiday entitlement. A passionate and detail-oriented individual will thrive in this customer-facing position.

Benefits

Free onsite parking

Early finish on Fridays

Your Birthday Off!

Company pension

Attractive holiday entitlement

Qualifications

• Strong verbal and written communication skills.
• Proven proficiency with Microsoft Office in particular Word, Excel, and Outlook.
• Excellent attention to detail and accuracy in data entry.

Responsibilities

• Act as the first point of contact for client queries.
• Accurately input and manage data within a live client database.
• Provide administrative support for engineers and contractors.
• Monitor and help maintain service levels and performance KPIs.
• Allocate and schedule response calls.
• Perform other ad-hoc administrative duties as required.

Skills

Customer service orientation

Verbal communication

Written communication

Microsoft Office proficiency

Attention to detail

Organizational skills

Decision-making

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A growing service company in Belfast is seeking an enthusiastic Helpdesk Administrator to provide first line support, ensuring efficient communication and high service standards for clients and internal teams. The role, offered on a full-time basis, includes data management, administrative coordination, and responding to client queries. Benefits include free onsite parking, early finishes on Fridays, and an attractive holiday entitlement. A passionate and detail-oriented individual will thrive in this customer-facing position.