Customer Service Administrator

Workwell Group; Chester; On-site; GBP 26,000; Full time

Job summary

A customer-focused company in Chester is looking for a Customer Service Administrator to deliver exceptional service. The role involves managing customer queries, ensuring accurate documentation, and contributing to a supportive team culture. Ideal candidates should have strong organizational and IT skills, along with previous experience in a customer service environment. This position offers a salary of £25,275 and the opportunity to grow within a collaborative team.

Benefits

25 days annual leave plus bank holidays

Pension plan

Health coverage

Life Assurance

Cycle to Work Scheme

Annual Pay Review

Qualifications

• Experience in an administrative or customer-focused environment.
• Understanding of relevant legislation for the role.
• Ability to prioritize effectively.

Responsibilities

• Provide high-quality service to customers.
• Act as key point of contact for customer's queries.
• Manage eligibility-to-work documentation.

Skills

Customer service experience

Organizational skills

IT proficiency

Financial awareness

Tools

Microsoft Office

CRM systems

SharePoint

Job description

Overview

As a Customer Service Administrator, you will play a key role in delivering an exceptional experience to our customers. You’ll act as a trusted point of contact, supporting applicants through onboarding, ensuring their documentation is accurate, and offering clear guidance on contracting solutions. Working as part of a highly motivated and supportive team, you’ll contribute to a culture that values collaboration, professionalism, and continuous improvement. You’ll help uphold our mission, vision and values by ensuring every customer receives a first‑class service and by identifying opportunities to support wider business growth.

What you’ll be doing

• Provide a high‑quality service to all customers, ensuring their enquiries are handled promptly and professionally.
• Act as a key point of contact for customers, advising them on contracting solutions and ensuring all required documentation is completed accurately and compliantly.
• Follow the registration and clearing processes for all new applicants, ensuring systems are updated in a timely manner and any issues are proactively resolved.
• Review and process all eligibility‑to‑work documentation in line with company policy.
• Complete and respond to reference requests as required.
• Use the CRM to complete all automated and manually created tasks on time.
• Input and update information within our PEO solution.
• Manage electronic data accurately, ensuring documents are stored correctly within SharePoint and AutoNAV in line with regulations and best practice.
• Use system reports to prioritise work effectively.

We’d love to hear from someone that

• Has experience working in a team within an administrative or customer‑focused environment.
• Understands, or is comfortable learning, legislation relevant to the role.
• Has strong organisational skills with the ability to prioritise effectively.
• Is confident using IT systems, including Microsoft Office and internal databases.
• Has good financial awareness and attention to detail.
• Communicates clearly, professionally and with a customer‑centric approach.

What’s next?

Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.

What we can offer you

• 25 days annual leave (increasing with service) + bank holidays
• Pension
• Health Assured
• Life Assurance
• Cycle to Work Scheme
• Awards
• Long Service Recognition
• Annual Pay Review
• Employee Referral

Location : Chester, CH4 9RF
Salary : £25,275 – £25,275
Workplace : Office
Experience : Mid
Hours : Mon – Fri 9:00 – 17:30

Ready to apply? Submit your application for Customer Service Administrator