Hybrid UK Warranty Operations Specialist

Msx International; Colchester; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A global automotive services firm is seeking a Warranty Support Specialist in Colchester. This hybrid role involves managing live claims, providing customer support at market and dealer levels, and enhancing warranty operations. Candidates should have a background in warranty roles, ideally with dealer franchise experience. Strong analytical skills and outstanding communication abilities are essential. This position offers a permanent contract with competitive benefits including 25 days annual leave and a contributory pension plan.

Benefits

25 days annual leave + bank holidays

Company contributory pension plan

Cashback healthcare scheme

Life Assurance

Car Salary Exchange Scheme

Qualifications

• Experience in a warranty role, preferred background in dealer franchise or OEM.
• Customer experience is a significant advantage.
• Understanding of automotive aftersales and warranty processes.

Responsibilities

• Manage and process live claims for the UK market.
• Provide day-to-day support for warranty inquiries by phone and email.
• Work within the warranty team for operational improvements.

Skills

Analytical skills

Problem-solving skills

Outstanding communication skills

Attention to detail

PC literacy

Job description

A global automotive services firm is seeking a Warranty Support Specialist in Colchester. This hybrid role involves managing live claims, providing customer support at market and dealer levels, and enhancing warranty operations. Candidates should have a background in warranty roles, ideally with dealer franchise experience. Strong analytical skills and outstanding communication abilities are essential. This position offers a permanent contract with competitive benefits including 25 days annual leave and a contributory pension plan.