Warranty Coordinator

Msx International; Colchester; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A global automotive services firm is seeking a Warranty Support Specialist in Colchester. This hybrid role involves managing live claims, providing customer support at market and dealer levels, and enhancing warranty operations. Candidates should have a background in warranty roles, ideally with dealer franchise experience. Strong analytical skills and outstanding communication abilities are essential. This position offers a permanent contract with competitive benefits including 25 days annual leave and a contributory pension plan.

Benefits

25 days annual leave + bank holidays

Company contributory pension plan

Cashback healthcare scheme

Life Assurance

Car Salary Exchange Scheme

Qualifications

• Experience in a warranty role, preferred background in dealer franchise or OEM.
• Customer experience is a significant advantage.
• Understanding of automotive aftersales and warranty processes.

Responsibilities

• Manage and process live claims for the UK market.
• Provide day-to-day support for warranty inquiries by phone and email.
• Work within the warranty team for operational improvements.

Skills

Analytical skills

Problem-solving skills

Outstanding communication skills

Attention to detail

PC literacy

Job description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

Job Description

Acting as a focal point for warranty support activities within the UK market. The role provides pro‑active customer support to the warranty functions in the UK at both market and dealer level.

Role Scope

• Manage and process live claims for the market, business areas including CAR, Motorcycle and Power Product.
• Work in an experienced Warranty team in an open plan office.
• Front line claim support for our retailers/dealers.
• Support ongoing improvements within warranty operations for policy change activities.
• Provide business support for the UK warranty operations.
• Day‑to‑day support of incoming warranty enquiries, by phone and email.
• Liaise with retailer/dealer personnel at all levels.
• Liaise with all relevant parties and highlight to management areas for concern, opportunities to develop the processes and further reduce excess warranty costs.
• Liaise with MSXI UK Programme Manager to propose improvements/best practice where appropriate.

Qualifications

Experience

• Experience working within a Warranty role.
• Dealer Franchise or OEM warranty background with demonstrable warranty operations experience would be an advantage.
• Customer experience would be judged a significant advantage.

Knowledge

• Understanding of Automotive Aftersales business operations.
• Understanding of the warranty concept and process.

Skills

• Strong analytical and problem‑solving skills.
• Work to tight time schedules, producing and maintaining a high level of quality.
• PC literate – Ability to generate reports using differing software packages.
• High attention to detail and ability to work to set processes.
• Outstanding communication skills.

Attributes

• Flexible approach to work and self‑sufficient.
• A genuine interest in working with people from a variety of organisations and cultures.

Working Pattern and Location

• Permanent role
• Mon – Fri (40 hours a week)
• Hybrid (3 days in the office, 2 days from home)
• Office based in Bracknell (Berks)

Package

• 25 days annual leave entitlement + bank holidays
• Company contributory pension plan
• Cashback healthcare scheme
• Life Assurance
• Car Salary Exchange Scheme

Company Overview

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

The MSX Purpose

To empower Movers and Makers to thrive in our ever‑changing world.

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the client’s first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.