Automotive Warranty Specialist - Customer Care & Claims

Cooks Motor Group; Portsmouth; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading automotive retail company in Portsmouth seeks a Warranty Executive for its aftersales department. The role includes preparing warranty claims, ensuring all documentation meets manufacturer guidelines, and delivering exceptional customer service. Ideal candidates possess excellent communication skills, a commitment to teamwork, and the ability to work under deadlines. Join an organization that values diversity and offers extensive benefits such as ample annual leave, exclusive discounts, and comprehensive training opportunities.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Flexible working options

Training and development opportunities

Life assurance

Cycle-to-work scheme

Dedicated support for wellbeing

Qualifications

• Excellent communication and organisational skills.
• Ability to deliver outstanding customer service.
• Willingness to learn and adapt.

Responsibilities

• Preparing all warranty claims for submission to manufacturer for payment.
• Check and clear weekly statements and query any overdue claim.
• Ensuring all documentation falls in line with manufacturer guidelines.
• Preparing invoices and warranty claims accurately.
• Ensuring high standards of control over displaced material.
• Accurately reconciling warranty credits.

Skills

Customer awareness

Ability to work to deadlines and targets

Strong teamwork skills

Confident and professional communication skills

Full driving licence

Job description

A leading automotive retail company in Portsmouth seeks a Warranty Executive for its aftersales department. The role includes preparing warranty claims, ensuring all documentation meets manufacturer guidelines, and delivering exceptional customer service. Ideal candidates possess excellent communication skills, a commitment to teamwork, and the ability to work under deadlines. Join an organization that values diversity and offers extensive benefits such as ample annual leave, exclusive discounts, and comprehensive training opportunities.