Warranty Coordinator

Msx International; Bracknell; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading automotive service provider in Bracknell is seeking a Warranty Support Specialist to manage live claims and provide pro-active customer support. The role emphasizes strong analytical skills and requires a understanding of warranty operations within the automotive sector. Applicants should have experience within a warranty role and demonstrate outstanding communication abilities. This permanent position offers hybrid working arrangements, along with a comprehensive benefits package, including 25 days of annual leave and a contributory pension plan.

Benefits

25 days annual leave + bank holidays

Contributory pension plan

Life Assurance

Car Salary Exchange Scheme

Qualifications

• Experience working within a Warranty role.
• Understanding of Automotive Aftersales business operations.
• Dealer Franchise or OEM warranty background with demonstrable warranty operations experience.

Responsibilities

• Manage and process live claims for the market.
• Support ongoing improvements in warranty operations.
• Liaise with retailer/dealer personnel at all levels.

Skills

Strong analytical and problem-solving skills

High attention to detail

Outstanding communication skills

PC literate

Ability to work to tight time schedules

Job description

Acting as a focal point for warranty support activities within the UK market. The role provides pro‑active customer support to the warranty functions in the UK at both market and Dealer level.

Role Scope

• Manage and process live claims for the market, business areas including CAR, Motorcycle and Power Product.
• Working in an experienced Warranty team in an open plan office.
• Front line claim support for our retailers/dealers.
• Support ongoing improvements within warranty operations for policy change activities.
• Business support for the UK warranty operations.
• Day to day support of incoming warranty enquiries, by phone and email.
• Liaise with retailer/dealer personnel at all levels.
• Liaise with all relevant parties and highlight to management areas for concern, opportunities to develop the processes and further reduce excess warranty costs.
• Liaise with MSXI UK Programme Manager to propose improvements/best practice where appropriate.

Qualifications:

Experience

• Experience working within a Warranty role.
• Dealer Franchise or OEM warranty background with demonstrable warranty operations experience would be an advantage.
• Customer experience would be judged a significant advantage.

Knowledge

• Understanding of Automotive Aftersales business operations.
• Understanding of the warranty concept and process.

Skills

• Strong analytical and problem‑solving skills.
• Work to tight time schedules, producing and maintaining a high level of quality.
• PC literate – Ability to generate reports using differing software packages.
• High attention to detail and ability to work to set processes.
• Outstanding communications skills.

Attributes

• Flexible approach to work and self‑sufficient.
• A genuine interest in working with people from a variety of organisations and cultures.

Working Pattern and Location

• Permanent role
• Mon – Fri (40 hours a week)
• Hybrid (3 days in the office, 2 days from home)
• Office based in Bracknell (Berks)

Package

• 25 days annual leave entitlement + bank holidays
• Company contributory pension plan
• Life Assurance
• Car Salary Exchange Scheme

You can read more about MSX International on our website: www.msxi.com