Head of Customer Experience & Store Operations

Sainsbury's Supermarkets Ltd; Sheffield; On-site; GBP 32,000 - GBP 38,000; Full time

Job summary

A leading UK retail chain is seeking a Lead Customer Experience Manager in Sheffield to enhance customer satisfaction and lead a diverse team. Responsibilities include managing store operations, coaching managers, and ensuring high customer service standards. The ideal candidate will have strong leadership abilities, experience in a customer-facing environment, and a passion for team development. This position offers a competitive salary and a comprehensive benefits package, including a discount card and bonus schemes.

Benefits

10% shopping discount

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Experience of managing managers in a fast-paced environment.
• Proven ability to deliver exceptional customer experiences.
• Strong leadership skills with a focus on team development.

Responsibilities

• Lead a team to ensure customers have a great experience.
• Take accountability for store operations in the absence of management.
• Manage performance and capability within the team.

Skills

Leadership

Performance management

Customer service

Data analysis

Inclusivity

Job description

A leading UK retail chain is seeking a Lead Customer Experience Manager in Sheffield to enhance customer satisfaction and lead a diverse team. Responsibilities include managing store operations, coaching managers, and ensuring high customer service standards. The ideal candidate will have strong leadership abilities, experience in a customer-facing environment, and a passion for team development. This position offers a competitive salary and a comprehensive benefits package, including a discount card and bonus schemes.