ServiceNow Solutions Architect – Hybrid, CX & ITSM Leader

Capgemini; Manchester; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A global technology consulting firm in Manchester is seeking an experienced professional to lead sales and business development efforts focused on ServiceNow solutions. The candidate will collaborate with clients and stakeholders, leveraging their expertise in HR processes and customer experience strategies. Responsibilities include driving sales growth and managing relationships with key clients. The role requires strong communication and analytical skills, and a deep understanding of the ServiceNow platform. This hybrid position also emphasizes an inclusive work environment.

Benefits

Countless training and development opportunities

Access to extensive online courses and certifications

Qualifications

• Deep understanding of ServiceNow platform including modules and best practices.
• Understanding how to enhance employee engagement and streamline HR operations.
• Knowledge of customer journey mapping and service best practices.
• Proficiency in system integration and customization of the ServiceNow platform.
• Ability to analyze business requirements and propose effective solutions.
• Excellent communication skills to interact with stakeholders and gather requirements.
• Understanding change management principles for smooth transition.
• Ability to build demonstrations that showcase ServiceNow's value to clients.

Responsibilities

• Drive sales activities and business development around ServiceNow solutions.
• Lead the sales process from pre-sales to contract signing.
• Collaborate with the sales team to design innovative ServiceNow solutions.
• Identify market trends and align offerings to drive sales growth.
• Act as primary contact for senior client and internal stakeholders.
• Work with C-level executives to tailor ServiceNow solutions.
• Maintain relationships with ServiceNow's leadership and key partners.

Skills

ServiceNow Platform Expertise

People Experience and HR Processes

Customer Experience (CX) Strategies

Technical Skills

Analytical and Problem-Solving Skills

Communication and Collaboration

Change Management

Sales and Consulting Skills

Job description

A global technology consulting firm in Manchester is seeking an experienced professional to lead sales and business development efforts focused on ServiceNow solutions. The candidate will collaborate with clients and stakeholders, leveraging their expertise in HR processes and customer experience strategies. Responsibilities include driving sales growth and managing relationships with key clients. The role requires strong communication and analytical skills, and a deep understanding of the ServiceNow platform. This hybrid position also emphasizes an inclusive work environment.