ServiceNow Test Lead

Systematix; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A global consulting firm is seeking a ServiceNow Test Lead to oversee a large-scale implementation for their life science client. This role requires strong leadership in quality assurance, managing testing strategies across ITSM and ITOM. Candidates should have 8+ years of experience in testing, particularly in ServiceNow environments, and excellent stakeholder management skills. The position is a full-time, 6-month contract with the possibility of remote work from the UK or Europe.

Qualifications

• 8+ years of experience in testing and quality assurance, including Test Lead roles.
• Hands-on experience testing enterprise-scale ServiceNow implementations.
• Strong understanding of ITSM and ITOM processes.
• Experience coordinating UAT with business and technical stakeholders.
• Strong communication and stakeholder management skills.

Responsibilities

• Define and execute the ServiceNow testing strategy across ITSM and ITOM.
• Lead system, integration, regression, and user acceptance testing activities.
• Coordinate testing efforts across multiple teams and regions.
• Manage defect tracking, triage, and resolution with development and functional teams.
• Support release planning and go-live readiness assessments.
• Ensure appropriate test coverage for workflows, integrations, and CMDB dependencies.
• Provide clear testing status reporting to program leadership.

Skills

Testing and quality assurance

ServiceNow implementations

ITSM processes

ITOM processes

Stakeholder management

Communication skills

Job description

Overview

We are Systematix and we are currently looking for a ServiceNow Test Lead for our Life science client.

ABOUT THE PROJECT: Our client is a global enterprise organization accelerating a large-scale ServiceNow implementation across multiple regions and operating companies. The program spans both ITSM and ITOM and requires strong quality assurance leadership to ensure platform stability, integration integrity, and release readiness.

Responsibilities

• Defining and executing the ServiceNow testing strategy across ITSM and ITOM
• Leading system, integration, regression, and user acceptance testing activities
• Coordinating testing efforts across multiple teams and regions
• Managing defect tracking, triage, and resolution with development and functional teams
• Supporting release planning and go-live readiness assessments
• Ensuring appropriate test coverage for workflows, integrations, and CMDB dependencies
• Providing clear testing status reporting to program leadership

Role Details

Location: UK or Europe (Remote)

Duration: 6-month contract

Work hours: Full-time, aligned to regional business hours

Qualifications

• 8+ years of experience in testing and quality assurance, including Test Lead roles
• Hands-on experience testing enterprise-scale ServiceNow implementations
• Strong understanding of ITSM and ITOM processes
• Experience coordinating UAT with business and technical stakeholders
• Strong communication and stakeholder management skills

About Systematix

Systematix is a Global Consulting and Resourcing firm headquartered in Canada with offices across North America and the United Kingdom. We provide the highest-caliber consulting solutions to a diverse client base across all levels of government and private industry. Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we value diverse cultures, perspectives, and experiences. Systematix Technology Consultants Inc. has adopted the Employment Equity Policy to promote the full participation and advancement of designated groups under the Canadian Human Rights Act and Employment Equity Act. Systematix. Solutions Focused. People Driven.