Hybrid Credit Recoveries Advisor — Career Growth & Perks

Utilita Energy Ltd; England; Hybrid; GBP 22,000 - GBP 27,000; Full time

Job summary

A leading energy company in the UK is looking for a Credit Customer Recoveries Advisor to join their Credit Risk team. In this role, you will interact with customers to ensure bill payments are made, utilizing your excellent communication skills and ability to build relationships. This position offers hybrid working, a structured bonus scheme, and numerous employee benefits including annual leave and a health care scheme. The ideal candidate will have a passion for customer service and strong data interpretation skills.

Benefits

Bonus Scheme

Career progression opportunities

25 days annual leave plus bank holidays

Health care scheme

Employee Assistance Programme

Discounted home packages

Paid volunteering day

Pension scheme

Qualifications

• Experience in a customer-facing role preferred.
• Ability to multitask effectively in a fast-paced environment.
• Strong analytical skills to evaluate customer data.

Responsibilities

• Liaise with internal and external stakeholders.
• Ensure customer records are kept up to date.
• Complete queries within agreed SLAs.
• Take incoming and make outbound calls to set payment plans.

Skills

Excellent written and verbal communication skills

Ability to build rapport quickly

Resilience

Ability to interpret complex data

Customer service passion

Job description

A leading energy company in the UK is looking for a Credit Customer Recoveries Advisor to join their Credit Risk team. In this role, you will interact with customers to ensure bill payments are made, utilizing your excellent communication skills and ability to build relationships. This position offers hybrid working, a structured bonus scheme, and numerous employee benefits including annual leave and a health care scheme. The ideal candidate will have a passion for customer service and strong data interpretation skills.