Hybrid Debt Resolution & Customer Care Specialist

Gamelevate; Bolton; Hybrid; GBP 24,000 - GBP 27,000; Full time

Job summary

A leading energy company in Bolton is seeking a Credit Specialist to support customers struggling with payments. The role involves crafting tailored repayment plans, analyzing customer data for insights, and maintaining long-term relationships. The company offers a competitive salary, flexible hybrid working, and numerous benefits including generous holidays and a supportive culture. This position requires empathy, strong communication skills, and a commitment to delivering excellent customer service.

Benefits

Flexible work hours

Free parking

Generous holidays including birthday off

Pension scheme

Access to health and wellbeing options

Qualifications

• Previous experience in customer service is preferred.
• Experience in debt collection is a plus.
• Ability to hold sensitive conversations confidently.

Responsibilities

• Support residential customers struggling with payments.
• Create tailored repayment plans based on individual circumstances.
• Analyze customer data for insights into behaviors.

Skills

Excellent listening skills

Empathy

Good English skills

Data-driven decision making

Customer service experience

Job description

A leading energy company in Bolton is seeking a Credit Specialist to support customers struggling with payments. The role involves crafting tailored repayment plans, analyzing customer data for insights, and maintaining long-term relationships. The company offers a competitive salary, flexible hybrid working, and numerous benefits including generous holidays and a supportive culture. This position requires empathy, strong communication skills, and a commitment to delivering excellent customer service.