Hybrid Collections Specialist – Customer Recovery

DWF; Leeds; Hybrid; GBP 24,000 - GBP 28,000; Full time

Job summary

A leading legal services provider is seeking a Customer Service Advisor - Collections to join their team in Leeds. This hybrid role allows you to work in the office for 3 days and from home for 2. Candidates should have excellent communication skills and previous customer service experience. You'll manage pre-legal collections tasks and handle a high volume of calls while ensuring a high standard of service. The company values growth and is committed to creating an inclusive environment.

Qualifications

• Experience handling high-volume customer inquiries.
• Ability to work under pressure and maintain a high standard.

Responsibilities

• Manage a caseload of pre-legal collection matters.
• Handle high volume inbound and outbound calls.
• Prioritise and organise work to meet deadlines.

Skills

Excellent written and verbal communication skills

Previous Customer Service experience

Computer literate including proficient use of Microsoft Office

The ability to prioritise and manage multiple tasks

Good attention to detail

Good teamwork skills

Job description

A leading legal services provider is seeking a Customer Service Advisor - Collections to join their team in Leeds. This hybrid role allows you to work in the office for 3 days and from home for 2. Candidates should have excellent communication skills and previous customer service experience. You'll manage pre-legal collections tasks and handle a high volume of calls while ensuring a high standard of service. The company values growth and is committed to creating an inclusive environment.