Collections Advisor - Hybrid, Empathy-Driven Growth

Secure Trust Bank PLC; Metropolitan Borough of Solihull; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A financial services provider is seeking a Collections Advisor to support customers in early arrears. This role involves developing sustainable repayment plans while ensuring positive customer interactions through empathy and respect. You'll receive comprehensive training and work in a hybrid environment, with opportunities for career growth in financial services. If you excel in listening and communication, we want to hear from you.

Benefits

Favourable working hours (35 per week)

Hybrid working (50% in office)

Life assurance

Matched pension contributions

Wellbeing hour

25 days annual leave plus bank holidays

Flexible benefits

Paid volunteering days

Qualifications

• Experience in customer-focused roles.
• Ability to empathize with customers in financial distress.
• Strong listening and communication skills.

Responsibilities

• Assist customers in early arrears to develop affordable repayment plans.
• Show empathy and respect in each customer interaction.
• Provide fair outcomes and positive experiences for customers.

Skills

Customer communication skills

Empathy

Listening skills

Job description

A financial services provider is seeking a Collections Advisor to support customers in early arrears. This role involves developing sustainable repayment plans while ensuring positive customer interactions through empathy and respect. You'll receive comprehensive training and work in a hybrid environment, with opportunities for career growth in financial services. If you excel in listening and communication, we want to hear from you.