Hybrid Customer Care & Credit Control Specialist

The Acorn Group; Liverpool; Hybrid; GBP 24,000 - GBP 29,000; Full time

Job summary

A leading insurance services provider in Liverpool is seeking a Customer Care Specialist to deliver exceptional service to clients. The role involves supporting customers in financial difficulties and requires strong communication and problem-solving skills. Applicants should have a background in credit control, preferably within the Insurance industry. A hybrid working model is offered, along with opportunities for growth within the company. The position is full-time, with an annual salary of up to £28,459 plus bonus potential.

Benefits

35 days holiday with buy/sell options

24/7 mental health support

Flexible benefits including early pay access

Career growth opportunities

Qualifications

• Experience with credit control, preferably in the Insurance Industry.
• Proven ability to assist customers facing financial difficulties.
• Strong organizational skills to manage workload effectively.

Responsibilities

• Support customers experiencing financial difficulties.
• Provide exceptional customer service aiming for one-call resolution.
• Collaborate with other departments for successful outcomes.

Skills

Credit Control experience

Supporting vulnerable customers

Organizational skills

Problem-solving

Microsoft Excel skills

Verbal and written communication

Job description

A leading insurance services provider in Liverpool is seeking a Customer Care Specialist to deliver exceptional service to clients. The role involves supporting customers in financial difficulties and requires strong communication and problem-solving skills. Applicants should have a background in credit control, preferably within the Insurance industry. A hybrid working model is offered, along with opportunities for growth within the company. The position is full-time, with an annual salary of up to £28,459 plus bonus potential.