Customer Service & Operations Specialist

Amcor; Ledbury; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading packaging company in Ledbury is seeking a Customer Service Specialist to be the central point of contact for customers, ensuring excellent service delivery. The role requires strong communication, excellent time management, and the ability to work independently within a team. Ideal candidates will have experience in a similar role, particularly in packaging, and possess strong Excel skills. Flexibility in working hours is essential. This is a permanent full-time role based on-site.

Qualifications

• Experience in a similar position, preferably in a packaging or manufacturing environment.
• Strong Excel skills appreciated.
• Experience of SAP and Salesforce.com preferred.

Responsibilities

• Manage end to end order management, from order placement to delivery.
• Monitor customer requirements throughout the order fulfilment process.
• Manage customer requests and share relevant information.
• Acknowledge and handle customers complaints effectively.

Skills

Customer Focused

Results Orientated

Excellent interpersonal and communication skills

Excellent time management and organisational skills

Ability to build collaborative relationships

Self-motivated

Education

Experience in a similar position

Strong Excel skills

Experience of SAP and Salesforce.com

Full clean UK Driving License

Flexibility with working hours and location

Job description

A leading packaging company in Ledbury is seeking a Customer Service Specialist to be the central point of contact for customers, ensuring excellent service delivery. The role requires strong communication, excellent time management, and the ability to work independently within a team. Ideal candidates will have experience in a similar role, particularly in packaging, and possess strong Excel skills. Flexibility in working hours is essential. This is a permanent full-time role based on-site.