Manufacturing Sales Support & Customer Service Specialist

ePac LLC; Sheffield; On-site; GBP 26,000 - GBP 35,000; Full time

Job summary

A leading packaging company in Sheffield seeks a Sales Support Specialist to manage customer orders and ensure exceptional service. Responsibilities include order management, troubleshooting customer issues, and maintaining communication across departments. The ideal candidate will have a background in customer service, preferably within manufacturing, and be skilled with tools like Microsoft PrintVis and Salesforce. The position offers a salary of £26,500 to £35,000 per annum, depending on experience.

Qualifications

• Proven experience in a customer service-related field.
• Experience working in a manufacturing environment.

Responsibilities

• Manage customer jobs from order approval to finished product.
• Provide effective customer service.
• Communicate updates for projected timelines.

Skills

Customer service expertise

Communication skills

IT structure knowledge

Adaptability

Tools

Microsoft PrintVis

Salesforce

Job description

A leading packaging company in Sheffield seeks a Sales Support Specialist to manage customer orders and ensure exceptional service. Responsibilities include order management, troubleshooting customer issues, and maintaining communication across departments. The ideal candidate will have a background in customer service, preferably within manufacturing, and be skilled with tools like Microsoft PrintVis and Salesforce. The position offers a salary of £26,500 to £35,000 per annum, depending on experience.