Campus IT Help Desk Specialist

UWM; Bolton; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A university in the United Kingdom is seeking a Help Desk Consultant to provide first-line support for technology issues to students, faculty, and staff. The role involves assisting clients via phone, email, and in-person, troubleshooting various technical issues, and documenting interactions in the IT Service Management platform. Candidates should have strong communication skills, attention to detail, and a willingness to learn about technology. This role requires at least 15 hours of availability per week and may prefer previous customer service experience.

Qualifications

• Availability to work at least 15 hours per week.
• Six months of customer service experience preferred.
• Experience troubleshooting technical issues in a professional setting preferred.

Responsibilities

• Provide technical support to clients over phone, email, and in-person.
• Troubleshoot a wide range of technical issues.
• Document client interactions within the IT Service Management platform.
• Communicate with other IT teams and escalate issues.

Skills

Strong written and verbal English communication skills

Strong computer skills

Ability to research and troubleshoot technical issues

Attention to detail

Willingness to work directly with clients

Ability to work in a fast-paced environment

Job description

A university in the United Kingdom is seeking a Help Desk Consultant to provide first-line support for technology issues to students, faculty, and staff. The role involves assisting clients via phone, email, and in-person, troubleshooting various technical issues, and documenting interactions in the IT Service Management platform. Candidates should have strong communication skills, attention to detail, and a willingness to learn about technology. This role requires at least 15 hours of availability per week and may prefer previous customer service experience.