Parts Advisor

BMW; Oxford; On-site; GBP 34,000; Full time

Job summary

A leading automotive retailer in Oxford is seeking a Parts Advisor to be the key link between customers, workshop, and sales departments. In this varied role, you will respond to enquiries, manage stock, and ensure timely delivery of parts. Candidates should have experience in a customer-facing role, strong communication skills, and confidence in IT systems. The role offers a competitive salary of £33,053 OTE, generous holidays, and training through the BMW Academy.

Benefits

30 days holiday including bank holidays

Birthday off

Paid volunteer leave

Life insurance cover

Training through BMW Academy

Supportive team environment

Qualifications

• Previous experience in a parts advisor or similar customer-facing role is preferred.
• Strong organizational and communication skills are essential.
• Confident in using IT systems and digital platforms.

Responsibilities

• Respond to customer and workshop enquiries for parts and accessories.
• Manage product listings and orders through e-commerce channels.
• Deliver excellent customer service in person, over the phone, and online.
• Support car parts enquiries and coordinate with service and sales teams.
• Maintain accurate records and manage stock using dealership systems.

Skills

Customer service

Organizational skills

IT proficiency

Attention to detail

Team collaboration

Job description

North Oxford Garage is looking for a Parts Advisor,

Your role

As a Parts Advisor, you’ll be the essential link between our customers, workshop, and sales departments. You’ll handle enquiries, process orders, manage stock, and provide expert advice to ensure the right Car and Motorcycle parts and accessories are delivered promptly and accurately.

This is a varied and rewarding role with a balance of face-to-face customer interaction, administrative work, and digital order management.

• Respond to customer and workshop enquiries for parts and accessories
• Manage product listings and orders through our e-commerce channels
• Deliver excellent customer service in person, over the phone, and online
• Support car parts enquiries and coordinate with service and sales teams
• Maintain accurate records and manage stock using dealership systems
• Contribute to a smooth and efficient parts operation

Your profile

• Previous experience in a parts advisor or similar customer‑facing role (motor trade experience preferred)
• Strong organisational and communication skills
• Confident using IT systems and digital platforms
• High attention to detail and a proactive attitude
• A team player with a professional approach

Rewards

• Competitive salary with an OTE of £33,053
• 30 days holiday (including bank holidays), increasing with service
• Your birthday off every year
• Paid volunteer leave to support a cause of your choice
• Life insurance cover
• Training and development through the prestigious BMW Academy
• A friendly, supportive, and professional team environment

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.