Hybrid IT Support Engineer (Tier 1) – MSP

Applied Intuition Inc.; Rutherglen; Hybrid; GBP 25,000 - GBP 31,000; Full time

Job summary

A leading IT service provider in Scotland seeks an IT Support Engineer to join their team. The role involves providing first-line technical support, managing support requests, and ensuring excellent customer service. Ideal candidates will possess strong problem-solving skills, experience with the Microsoft stack, and at least one year in a technical support position. The targeted compensation ranges from £25,500 to £31,000 per annum, with a hybrid work schedule. Join us in delivering top-notch IT solutions across the UK.

Qualifications

• Minimum 1 year of technical support experience required.
• Previous experience in an IT support or helpdesk role.
• Ability to work independently while contributing to a team.

Responsibilities

• Provide first-line technical support for software, hardware, and networking.
• Log support requests accurately within the helpdesk system.
• Manage and progress assigned tickets to ensure timely resolution.

Skills

Technical support experience

Problem-solving skills

Customer service skills

Microsoft 365

Windows Server 2012 R2 or newer

Windows 10/11

Education

GCSE or equivalent

Job description

A leading IT service provider in Scotland seeks an IT Support Engineer to join their team. The role involves providing first-line technical support, managing support requests, and ensuring excellent customer service. Ideal candidates will possess strong problem-solving skills, experience with the Microsoft stack, and at least one year in a technical support position. The targeted compensation ranges from £25,500 to £31,000 per annum, with a hybrid work schedule. Join us in delivering top-notch IT solutions across the UK.