Hybrid IT Support Engineer – Azure & Security

Applied Intuition Inc.; Greater London; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading software provider in Greater London seeks an enthusiastic IT Officer to support their growing team. In this hybrid role, you will act as the first line of IT support, ensure system efficiency, and enhance tech infrastructure. Ideal candidates should have over 2 years of experience in IT support, excellent troubleshooting skills, and familiarity with tools like Microsoft Azure and Atlassian software. Competitive compensation, PTO, and a collaborative team environment are offered.

Benefits

20 days of paid time off (PTO)

Employee-only Private Medical and Dental Insurance

16 weeks paid Parental leave

Flexible work environment

Qualifications

• 2+ years of experience in a similar IT support role within a high-growth environment.
• Strong troubleshooting and analytical skills with a logical approach.
• Excellent communication skills, both verbal & written.

Responsibilities

• Act as the first point of contact for employees needing ICT support.
• Respond to and resolve service desk tickets efficiently.
• Build and update a comprehensive knowledge base.

Skills

Troubleshooting and analytical skills

Communication skills

Microsoft Azure administration

Google Workspace administration

Knowledge of ITIL

Networking

Mobile device management (MDM)

Education

2+ years in an IT support role

Tools

Atlassian tools (Jira, Confluence)

Security tools (Crowdstrike)

Job description

A leading software provider in Greater London seeks an enthusiastic IT Officer to support their growing team. In this hybrid role, you will act as the first line of IT support, ensure system efficiency, and enhance tech infrastructure. Ideal candidates should have over 2 years of experience in IT support, excellent troubleshooting skills, and familiarity with tools like Microsoft Azure and Atlassian software. Competitive compensation, PTO, and a collaborative team environment are offered.