Ward Clerk - Neonatal Unit

Telford Hospital NHS Trust; SHREWSBURY; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A regional healthcare service in Shrewsbury is seeking a dedicated individual for a position within the Neonatal Unit. The successful candidate will provide essential clerical and administrative support, manage patient interactions, and contribute to a high standard of care. Strong IT skills, a calm demeanor under pressure, and excellent telephone etiquette are critical for success. This role offers a rewarding opportunity to work within a collaborative team dedicated to improving patient care.

Qualifications

• Experience dealing with the general public.
• Ability to manage clerical and administrative tasks.

Responsibilities

• Provide clerical and administrative support to staff.
• Welcome new patients and ensure their records are accurate.
• Answer telephone queries and requests.
• Make outpatient referrals and notify staff of urgent specimens.

Skills

Good IT skills

Calm under pressure

Good telephone manner

Confidence

Helpful attitude

Job description

Job overview

An exciting opportunity has arisen to join our dynamic team within the Neonatal Unit.

The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. A good telephone manner, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, booking appointments and help with signposting parents and visitors.

Full training will be provided for the successful candidate.

The successful applicant will find this role challenging, exciting and rewarding. We look forward to welcoming you to our team and wish you every success.

*Please note this vacancy may close early if a high number of applications are received*

Main duties of the job

The postholder will be expected to provide clerical, administrative and information technology support to medical, nursing and other staff in relation to the patients being cared for within the Unit.

• Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notesare inorder.Ensureidentitybracelets availablefornursingstaff.Compilesetsofrequiredblank documentation for emergency patients.
• Receive/welcomevisitorsontotheWardandinformSister/ChargeNurseordeputyofanyquerythey may have.Answerthetelephone,respondingtoquestionsorrequestsasappropriate.Requesttheservicesofalliedhealthcareprofessionalsasrequestedbynursingstaff(eg Phlebotomist/ECGTechnician/Radiographers/Porters).
• Makeoutpatientreferralsasrequestedbynursingstaff.
• NotifyPathologyofurgentbloodspecimenswhenrequestedbynursingstaff.
• Requestandcollect(ordeliverwhenrequested)notesandx-raysfromvariousdepartments.

Working for our organisation

You will be part of a group of employees which comprises of doctors, nursing staff, support staff and clerical/administrative staff who provide a high standard of service to neonates and their families.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Hospital Transformation Programme (HTP)

As part of our long-term vision to improve patient care and service delivery, our Service will relocate to The Royal Shrewsbury Hospital in 2028. This move will unite specialist services in a purpose-built, modern environment, enhancing care and team experience.

We are actively recruiting and want applicants to be aware that successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, with full consultation and support for colleagues.

Full details of HTP can be viewed on theHospital Transformation Programme Webpage

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.