Ward Clerk

Telford Hospital NHS Trust; Telford; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A leading healthcare organization in Telford is seeking an individual to manage patient bookings while ensuring excellent service delivery. The role requires GCSE qualifications in English and Maths, strong organizational and communication skills, and a commitment to confidentiality. The successful candidate will work within the busy Booking and Scheduling Department, contributing to high-quality patient care. Opportunities for professional development will be provided. Join us to make a difference in the community.

Qualifications

• GCSE qualifications of grade 4 or above in English Language and Maths or equivalent are essential.
• Previous administrative experience including Booking or Appointment experience is beneficial.
• Understanding of data protection and confidentiality in a healthcare setting is crucial.

Responsibilities

• Manage patient bookings from emergency department and direct referrals.
• Work closely with managers to maintain a high quality Patient Access Service.
• Support colleagues and manage own workload efficiently.

Skills

Excellent organisational skills

Effective communication skills

Flexibility

Time management

Education

GCSE in English Language and Maths grade 4 or above

Customer Service NVQ

Business Administration NVQ

Tools

Microsoft Office

Job description

Job overview

This is an exciting opportunity for an individual to play a key role in delivering a high quality service at The Shrewsbury and Telford Hospital NHS Trust. The NHS is a well-respected and globally recognised employer. Patient access is the ideal place to work if you are looking for a career working within the Trust.

Possession of GCSE qualifications of grade 4 or above in English Language and Maths or equivalent, along with a good supporting education are all essential. Customer Service or Business Administration NVQ's are desirable. However the Trust will offer the opportunity for the successful applicant to gain these qualifications within their job role.

Previous administrative experience including previous Booking or Appointment experience would be beneficial. Working knowledge of using Microsoft Office applications, an understanding of data protection and maintaining strict confidentiality in the healthcare setting are all essential, together with excellent organisational and communication skills, flexibility, good time management and the ability to work as part of the team.

Main duties of the job

• Based in a day unit the department is responsible for managing the bookings of patients from emergency department, take direct referrals from GP.
• The successful post holder will work closely with managers and staff at all levels to help develop and maintain a high quality Patient Access Service. The post holder will be working within the busy Booking and Scheduling Department based at The Royal Shrewsbury Hospital or William Farr House.
• The successful applicant will be a strong team player, highly organised with the ability to manage their own workload as well as being flexible enough to support colleagues.

Working for our organisation

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it\'s a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you\'re ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.