Complex Discharge Facilitator

Telford Hospital NHS Trust; SHREWSBURY; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A healthcare organization in the UK seeks a Complex Discharge Facilitator to join their Care Transfer Hub. The role involves ensuring timely patient discharges and supporting ward teams. Extensive knowledge of Microsoft Excel is essential. Successful candidates will work with integrated health and social teams across multiple locations, including Shrewsbury and Telford. This dynamic role requires a proactive approach to managing patient pathways and collaborating with healthcare professionals to enhance service delivery.

Qualifications

• Experience in a healthcare setting, specifically with patient discharge processes.
• Excellent communication and teamwork skills.
• Ability to monitor patient progress and intervene when necessary.

Responsibilities

• Inform ward teams of patient updates to ensure timely discharges.
• Support ward staff by working on-site when service demands require.
• Update database on failed discharges daily.
• Proactively manage patients' treatment schedules.
• Monitor patients' progress on the Complex Worklist.

Skills

Extensive knowledge of Microsoft Excel

Can-do attitude

Ability to work alongside Integrated Health and Social teams

Job description

Job overview

An exciting opportunity has arisen for an experienced individual to join our Care Transfer Hub as a Complex Discharge Facilitator. Are you passionate about ensuring patients are in the right place and supported to the right pathway?

We are offering an exciting opportunity for a motivated individual to work within the Care Transfer Hub at the Shrewsbury and Telford Hospital Trust. The team is expanding, and this is an ideal opportunity to be involved in the transformation of the service and work with the existing skilled team in the specialist field of Complex Discharge.

We are therefore seeking a keen individual with a ‘can-do’ attitude who can work alongside the Integrated Health and Social teams and the Ward Teams to progress the patient’s journey. Extensive knowledge and experience with Microsoft Excel is essential to meet the demands of the service with regards to numerous reports that are required daily.

The service operates 08:00-20:00, 7 days a week, this post includes bank holidays and weekend working.

Main duties of the job

• Inform ward-based Patient Journey Facilitators and Ward Co-Ordinators of updates and relevant information to ensure patients are discharged in a safe and timely manner.
• Whilst this is primarily an office-based role, you would be expected to work on the wards to support ward-based Patient Journey Facilitators as and when the service demands.
• Daily update of database with regards to the failed discharges across both sites.
• Actively seeking to ensure that all patients are managed through their pathway. Where this is not likely to be met; to proactively take steps to ensure that patient’s investigation and treatment schedules are brought back within target.
• To understand the pathway of each individual patient on the Complex Worklist; monitoring their progress and ensuring timely intervention is achieved.

Working for your organisation

The Care Transfer Hub is spread across The Royal Shrewsbury Hospital and The Princess Royal Hospital, Telford. We are a large team including social and health care professionals, administration support and community teams.

We are dedicated to ensuring patients that require care and support upon discharge are discharged to the right place at the right time.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.