Customer Service Advisor

Intersafe; Telford; On-site; GBP 25,000; Full time

Job summary

A leading customer service firm in Telford is seeking a Customer Service Advisor. In this full-time, office-based role, you will provide exceptional support to customers and collaborate with sales teams. The ideal candidate should possess excellent communication skills, attention to detail, and be a team player. Benefits include 31 to 38 days of holiday, pension scheme, and opportunities for community volunteering. This position offers a competitive salary of £24,570 per year.

Benefits

31 days holiday, rising to 38

Pension & Life Assurance Scheme

2 fully paid community volunteering days

Referral Scheme

Opportunity for career break after 3 years

Qualifications

• Excellent communication skills with the ability to articulate messages and build trust.
• Ability to work as part of a team and achieve common goals.
• High organizational skills with excellent attention to detail.

Responsibilities

• Provide the highest level of customer experience.
• Work to deadlines while ensuring quality customer service.
• Update and maintain customer records continuously.
• Provide support to sales teams.
• Promote products in line with promotional activity.

Skills

Excellent communication skills

Team player

High attention to detail

Good telephone manner

Computer literate

Tools

SAP

Job description

Find your career possibilities# Customer Service AdvisorOffer published 16 hours 35 minutes agoTelfordCS - Customer ServicesFull time**Location: Donnington- Telford****Salary: £24,570K per annum****Mon- Fri- 9am-5.30pm.****Full time- Permanent****Office Based Role.**As a key member of our team, you will be at the forefront of providing unparalleled support to our customers. If you're eager to be recognized as the best in the business for customer service, this is your chance to shine.Benefits: 31 days holiday, rising to 38, after longer service (inclusive of bank holidays), Pension & Life Assurance Scheme, 2 fully paid community volunteering days each year, Referral Scheme, Opportunity for career break – after 3 years of service**As a Customer Service Advisor, you will be responsible for:*** Providing customers with the highest level of customer experience* Be able to work to deadlines, whilst providing a quality customer service* Updating and maintaining the customers records on an ongoing basis.* Provide support to sales support to our field based and inside sales teams* Promote products on call, in line with relevant promotional activity.**The ideal Customer Service Advisor will:*** Have excellent communication skills with the ability to articulate your message and build trust with customers and colleagues* Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience.* Have the ability to work as part of a team and achieve common goals* Be highly organised with excellent attention to detail* Be computer literate* SAP experience, (desirable)As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community.We’re committed to the wellbeing of all our staff and to the sustainability of our environment.Agency CV’s will not be accepted.#INDMPUK