Customer Service Advisor

South Downs Leisure; Portsmouth; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A community-focused leisure trust in Portsmouth is seeking a customer service representative who enjoys engaging with customers and promoting health and fitness. You will be pivotal in ensuring an outstanding customer experience, actively welcoming visitors, and creating a friendly environment. The ideal candidate will have direct customer service experience and a passion for building community connections. This position offers competitive pay, training, and opportunities to contribute positively to the local community.

Benefits

Competitive pay

Super discounted membership

A day off on your birthday

Qualifications

• Direct customer service experience on various channels and / or face to face.
• Confident with interacting with customers in both friendly and assertive situations.
• Administrative knowledge and / or experience.

Responsibilities

• Ensure customers are warmly welcomed through using your skills and experience.
• Deliver a friendly, professional customer experience in person or via emails.
• Work closely with colleagues across the business to ensure a smooth customer journey.

Skills

Customer service experience

Interpersonal communication

Health and safety understanding

Job description

We’re on the lookout for friendly and confident customer service focused people. You must be passionate about prioritising the customers who engages with our exciting and vibrant new site.

Based at our Hillsea site, you’ll be meeting customers as they visit the site. We are looking for people with experience of customer service at the highest level and who have a passion for health and wellbeing.

Think community vibes and healthy living – our iconic lidos – Hilsea Lido and Sea Lanesare the ultimate destinations for health, fitness, fun, and training. From sun-soaked swims to community events and family days out, they’re places where people connect, recharge, and create lasting memories. Now, we needyouto help more people discover the benefits of being part of our community and turn their visits into long-term commitments.

What your day will look like:

Every day will bring new energy and fresh faces, but your goal stays the same: connect with our customers and provide them with a first class experience in all aspects of their visit.

Drive Safety and Customer Satisfaction

• Ensure customers are warmly welcomed through using your skills and experience
• Encourage repeat visitor usage by providing excellent customer interaction to users.
• Engaging with all your customers wherever they are new or regular users.
• Create an environment where customers feel comfortable to ask
• Work alongside the retention team to achieve overall Sales and Attrition targets

Be the Voice of South Downs Leisure

• Deliver a friendly, professional customer experience and make every conversation count either in person or via emails.
• Ensure that a high level of customer service is maintained by being helpful, courteous and knowledgeable about products available across South Downs Leisure sites
• Create a fun and active environment so all users feel comfortable and engaged whilst visiting the site
• Build real relationships that lead to long-term, happy members.
• Drive Membership through special open days and promotions.

Support the Team and Community

• Work closely with colleagues across the business to ensure a smooth customer journey
• Share ideas to develop the customer journey.
• Be ready to get involved at outreach events and in the community networking.
• Undertake basic financial administration duties such as processing invoices
• Complete daily reconciliation of tills and banking to ensure smooth costumer experience.

About You

What We’re Looking For

Your Energy

• A natural people person who enjoys talking, connecting, and inspiring people
• Motivated by providing a safe and welcoming environment for all customers where they can feel comfortable and safe when attending the site and facilities.
• Passionate about health, fitness, and building a community.

Your Experience

• Direct customer service experience on various channels and / or face to face.
• Confident with interacting with customers in both friendly and assertive situations.
• Health and safety understanding
• Administrative knowledge and / or experience

Your Approach

• Welcoming and approachable.
• Positive, and confident in your abilities
• A team player who supports others
• Independent and able to stay motivated when working alone

What You’ll Get from Us

• Hours to be agreed around the class programme
• Full training and ongoing support
• Competitive contractual pay, £12.71 per hour
• Super discounted membership at all South Downs Leisure sites
• A day off on your birthday
• Cycle to Work scheme
• A supportive and fun team who love what they do
• The chance to make a real impact in your community by working with an award-winning Leisure Trust and more …

Ready to Jump In?

If you’re passionate, proactive, and ready to grow our new Hillsea customer experience, we want to hear from you.