Reception & Café Assistant

Freedom Leisure Limited; Malvern; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A UK leading charitable leisure trust is seeking a Reception & Café Assistant to provide exceptional customer service and support café operations. The role includes welcoming visitors, managing bookings, and preparing food and beverages. Candidates should be passionate about service and able to multitask. Working hours are flexible, up to 4.75 hours per week on a rota basis, and provide ample growth opportunities. The position offers competitive pay of up to £12.21 per hour and a supportive team environment.

Benefits

Staff benefit scheme with discounts

Discounted staff membership

Incremental holidays

Employee Assistance Programme

Company pension

Fully funded training

Qualifications

• Passionate about delivering outstanding customer service.
• Comfortable using till systems and handling cash/card payments.
• Barista experience is desirable but training can be provided.

Responsibilities

• Welcome all visitors with a smile in a friendly and professional manner.
• Prepare and serve hot and cold drinks, including barista-style coffee.
• Work as part of a collaborative, multi-skilled team.

Skills

Outstanding customer service

Cash handling

Barista skills

Multitasking

Job description

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission: Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone—because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started—we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day‑to‑day and making people feel good - one smile at a time. We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together. This is your place. This is where you matter.

About The Role

We are looking for an enthusiastic, approachable, and customer‑focused Reception & Café Assistant to join our front‑of‑house team. In this dual role, you’ll be the first point of contact for our customers – providing a warm welcome at reception and delivering excellent service in our café. If you enjoy working with people and thrive in a fast‑paced environment, we’d love to hear from you.

Key Responsibilities

Customer Service & Reception

• Welcome all visitors with a smile in a friendly and professional manner.
• Handle enquiries, bookings and memberships face‑to‑face, online and by phone.
• Accurately operate booking, till and membership systems.
• Provide up‑to‑date information on centre facilities, classes and promotions.
• Maintain a tidy, inviting reception area and ensure high standards of presentation.

Café & Retail Service

• Prepare and serve hot and cold drinks, including barista‑style coffee.
• Offer a range of light snacks and pre‑packaged food items.
• Always ensure compliance with food hygiene and health & safety standards.
• Replenish café stock and vending machines as required.
• Keep café spaces clean, well‑organised and customer friendly.

Teamwork & Operational Support

• Work as part of a collaborative, multi‑skilled team.
• Support the delivery of events and activities within the centre.
• Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
• Participate in relevant training and ongoing professional development.

Please note: If a high volume of suitable applications is received, we may close this vacancy earlier than advertised. Early applications are encouraged.

Hours

4.75 hours per week, Monday – Sunday (rota basis).

Requirements

• Passionate about delivering outstanding customer service.
• Comfortable using till systems and handling cash/card payments.
• Barista experience is desirable but training can be provided.
• Able to multitask and remain calm in a busy environment.
• A proactive, flexible and reliable team player.

Desirable Skills & Experience

• Previous experience in a customer‑facing role in leisure, fitness or community service settings.
• Hospitality or Retail experience delivering customer excellence.

Benefits

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits: discounts on cinema tickets, travel bookings, high street e‑vouchers, gift cards, days out, leisure activities and day‑to‑day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme – 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle‑to‑work and Car Leasing tax‑efficient schemes (salaried staff only, depending on earnings).
• Fully funded training and career progression opportunities in a team working environment supporting your local community to improve lives through leisure.

Closing Date

30th January 2026

Salary

Up to £12.21 per hour

Freedom Leisure is proud to be an equal opportunities employer.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.