Customer Service Advisor

Better; England; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A leading leisure operator is seeking a Customer Service Advisor at Islington Tennis Centre and Gym. This role involves engaging with customers, handling enquiries, and ensuring top-notch service. You’ll work 16 hours per week and must have a passion for delivering excellent service. Ideal candidates will possess strong communication skills and a team-oriented attitude. Benefits include extensive learning support and a unique employee ownership structure. Flexible working options are available, but remote work is not possible.

Benefits

Access to a pension scheme

Health Assurance and access to Counselling services

Discounted leisure centre membership

Qualifications

• A can-do attitude.
• Passion and personality.
• Knowledge of health and safety.
• Some administration experience.
• Cash handling experience.

Responsibilities

• Be the first point of call for customers.
• Answer incoming calls to the centre.
• Handle membership enquiries and transactions.
• Deliver first-class customer service.
• Support the team with general upkeep of the centre.

Skills

Customer service focus

Communication skills

Team player

IT skills

Job description

GLL is looking for aCustomer Service Advisor at Islington Tennis Centre and Gym on 16 hours per week pro rata. If you have the passion for people and the ability to deliver a first-class customer service experience, there has never been a more exciting time to join us. This is more than just a Customer Service Advisor job,it'sa career.

As a Customer Service Advisor ,you'llenjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle. Our Customer Service Advisor'srespond to enquiries, converting them into memberships. Customer Service Advisor are often a customer's first port of call;you'llanswer the phone, deal with transactions, handle any queries, and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service levelis at the highest level at all times.

Whatyou’lldo:

• Be the first point of call for customers.

• Answer incoming calls to the centre.

• Deal with transactions including setting up direct debits and cash handling.

• Handle membership enquiries, including selling memberships to customers.

• Deliver first-class customer service.

• Answer customer queries.

• Set up equipment.

• Be a key support to your teamon a daily basis, from preparing studios, gyms, or sports halls for various activities to the general cleaning and upkeep of the centre.

What you need:

• A can-do attitude.

• A real focus on customer service.

• Passion and personality.

• Knowledge of health and safety.

• Bea great teamplayer.

• Good IT, literacy, numerical, and communication skills.

• Some experience of administration.

• Cash handling experience.

As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else.

As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!

The basics:

• This is a Flexibleposition. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.

• We are an accredited Living Wage employer with industry-leading rates of pay.

• We can offer a career, not just a job, with extensive Learning & Development support available.

• A uniform will be supplied and must be worn.

• GLL is Values Driven, not Profit Driven. We work hard tobenefitthe communities weoperatein.

• As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.

Additionally, GLL offers employees a range of employment benefits:

• Access to a pension scheme.

• Health Assurance and access to Counselling services.

• Access to the tax-efficient Ride to Work bicycle purchase scheme.

• Free annual eye tests.

• Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!

GLL Society benefits (if you choose to join the Society after your probation period) include:

• The right to stand for the Society board and to vote for board members torepresentyou.

• Access to team building and fun events such as treks, concerts, outings, etc.

• Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet.

About GLL:

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children’s centres.

Our people are from the communities we serve and help us make real changes in their local area.

One of our core values is ‘More than a Job’,because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.

We offer twodifferent typesof work arrangements:

• A permanent employment contract - part time and full time.

• A flexible worker engagement by joining our flexible worker pool.

If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7-day-a-week service, then a full-time or part-time permanent contract might be the right choice for you.

Sowhether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support, or working with children,you’llbe able to find your ideal new job at GLL.

Passionate about seeing our communities thrive, we invest back into our facilities, projects, and people and are Investors in People Gold Award employer.

However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.

We are an inclusive employer. Weseekand welcome diversity in our teams.

All pay rates are subject to skills, experience, qualifications, and location.