Membership Advisor

BH Live; Bournemouth; On-site; GBP 22,000 - GBP 27,000; Full time

Job summary

A leading leisure and event venue operator in Bournemouth is seeking a Membership Advisor to drive membership sales and engage with the local community. The role requires a friendly individual to provide tours, build loyalty, and act as a brand ambassador at events. Successful candidates will possess strong customer service skills and a willingness to learn about sales while working flexible hours. Competitive salary and various benefits including gym membership and training opportunities are offered.

Benefits

Onsite parking

Training and development opportunities

Gym membership

Health cash plan

Employee Assistance

Company pension matched up to 6% contributions

Colleague discount on food and drink

Birthday / Celebratory day off

Loyalty Rewards

Qualifications

• Great customer service skills.
• Practical sales experience or a keen willingness to learn.
• Ability to work hours aligned to the centres opening hours.

Responsibilities

• Sell with integrity whilst working towards sales targets.
• Conduct tours for potential members.
• Act as a brand ambassador for BH Live.

Skills

Customer service skills

Sales experience

Ability to work flexible hours

Job description

Post Title: Membership Advisor

Sites: Pelhams

Geographical Location: Bournemouth

Salary: £26,715 per annum

Hours: 37 hours per week

Contract Type: Permanent

The role:

BH Live is recruiting for a Membership Advisor to join our team at BH Live Active – Pelhams. You will be friendly and accountable for the achievement of membership sales across the Leisure Centre and BH Live. A vibrant community hub, the team at Pelhams works closely with the local community and health groups to provide fitness and social activities for all. High-quality fitness facilities include a recently refurbished gym with natural daylight and park views. Equipment includes Technogym’s cardio, resistance equipment for strength and toning, free weights and functional fitness space. Swimming facilities include two pools with lane swimming, public swim sessions, pool-based classes, fun for young people, lessons and more. There is also a sauna for post workout relaxation. Group exercise classes run seven days a week including Les Mills™ BodyPump, BodyJam, BodyCombat, Sprint, Dance, Lifting Techniques, HIIT, yoga, Pilates, Core, Zumba and so much more. There is also a dedicated Technogym Group cycle studio with daily classes. Click here to learn more about Pelhams.

You will:

• Sell with integrity whilst actively working towards set sales targets.
• Provide tours to customers and potential members and create excitement for our products and BH Live Gym Membership.
• Build a loyal membership base.
• Deal with queries relating to memberships from both customers and colleagues.
• Act as a brand ambassador for BH Live when attending community events and outreach programmes.
• Generate sales leads.

To be successful you will need:

• Great customer service skills.
• Ability to work hours aligned to the centres opening hours, which may include working weekends, bank holidays and evenings.
• Practical sales experience or a keen willingness to learn.
• Drive and be comfortable hitting and achieving targets.

Please click here to view the job description for more details on this role.

We offer great benefits to our colleagues, which includes:

• Onsite parking
• Training and development opportunities
• BH Live Active - Gym membership
• Health cash plan
• Employee Assistance
• Company pension matched up to 6% contributions
• Colleague discount on food and drink
• Colleague recognition
• Birthday / Celebratory day off
• Loyalty Rewards

About BH Live:

We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise.

Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year.

Our organisational and charitable purpose is to generate:

• More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing
• Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience
• Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people

We are making a positive difference across the communities we serve.

To apply:

All applications are to be made via the BH Live Careers site - careers.bhlive.org.uk

BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.