Membership Services Advisor

Fitness First Jersey Ltd; Wigan; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading fitness company in the United Kingdom is seeking Member Services Advisors for their growing contact center. The role involves responding to member queries and complaints, ensuring an exceptional customer experience. Ideal candidates should be motivated, detail-oriented, and possess strong communication skills. Full training and opportunities for progression are offered, along with benefits including free gym membership and generous holiday allowances.

Benefits

Free gym membership

50% off a gym membership for a friend or family member

21 days holiday plus bank holidays

Extra days holidays for long service

Employee discount scheme

Free onsite parking

Qualifications

• Motivated & versatile individual with attention to detail.
• Ability to thrive in a fast-paced environment.
• Experience in dealing with high volumes of emails.

Responsibilities

• Respond to queries, feedback, and complaints.
• Help members achieve their goals and continue their memberships.
• Build strong working relationships with other departments.

Skills

Customer service experience

Excellent communication

IT literate

Ability to work individually and as part of a team

Job description

About The Role

Our contact centre is growing and has a fantastic opportunity for Member Services Advisors to join the existing multi-skilled team. We focus on delivering an exceptional service to our members & clubs through multiple communication channels largely digitally based, within a customer centric working environment.

Within this role you will be responding to queries, feedback, and complaints, and using your exceptional customer service skills to help our members achieve their goals and continue their memberships.

About You

We are looking for a motivated & versatile individual able to take ownership of their role, working with fantastic attention to detail, a willingness to listen, and an ability to thrive in a fast-paced environment. Become part of this friendly and supportive team, whilst building strong working relationships with all other departments across the business.

Required skills:

· Customer service experience

· Excellent communication

· IT literate

· Ability to work individually and as part of a team

Desired skills:

· Experience in dealing with high volumes of emails

· Proactively striving to achieve a first call resolution wherever possible

· Problem-solving

· Multi-tasking

About Us

What do we offer you?

• Full training provided, plus continued daily support and progression opportunities
• Access to a wide range of additional training for your individual development
• Free gym membership for yourself to our network of clubs all over the UK
• 50% off a gym membership for a friend or family member
• 21 days holiday, plus bank holidays and your birthday off
• Extra days holidays for long service
• Employee discount scheme
• Dress down Fridays
• Free onsite parking

*Monday to Friday only, working 9am - 5pm!*

*No weekends, no Bank Holidays*

Start date available from 9th February.