Lead Front Desk & Guest Experience (Maternity Cover)

The Clancy Group; Greater London; On-site; GBP 35,000 - GBP 45,000; Full time

Job summary

A leading hospitality group is seeking a Senior Reception Manager to oversee exceptional guest service and a smooth check-in/check-out process. You will lead your team by example, focusing on enhancing performance through proactive training and development. This role involves driving sales and ensuring that all interactions reflect a commitment to hospitality. The successful candidate will thrive in a busy environment, utilizing strong leadership, communication, and analytical skills.

Benefits

Employee discounts

Gym discounts

Career development programs

Interest-free loans

Qualifications

• Proven leadership skills to inspire and motivate teams.
• Exceptional attention to detail in service delivery.
• Strong communication skills to connect with stakeholders.

Responsibilities

• Lead the reception team to ensure excellent guest service.
• Drive sales and develop strategies for performance improvement.
• Oversee smooth check-in/check-out processes.

Skills

Leadership

Attention to detail

Communication skills

Analytical skills

Tools

Opera

Job description

A leading hospitality group is seeking a Senior Reception Manager to oversee exceptional guest service and a smooth check-in/check-out process. You will lead your team by example, focusing on enhancing performance through proactive training and development. This role involves driving sales and ensuring that all interactions reflect a commitment to hospitality. The successful candidate will thrive in a busy environment, utilizing strong leadership, communication, and analytical skills.