Guest Experience Manager – Front Desk Leader

Park Plaza Cardiff; Cardiff; On-site; GBP 30,000 - GBP 35,000; Full time

Job summary

A prestigious hotel in Cardiff is seeking a Full Time Hotel Reception Manager to lead the front desk team. You will ensure outstanding guest experiences by inspiring and supporting your team while managing daily operations. Previous hotel reception experience, strong organizational and communication skills, and a passion for customer service are essential. This full-time role offers a permanent position with various benefits. Join us to deliver exceptional service and maintain high operational standards.

Benefits

Discounts across Park Plaza brands

Employee assistance programme

Additional leave

Discounted or free food

Free fitness classes

On-site gym

Referral programme

Qualifications

• Previous related hotel reception experience with knowledge of front office systems.
• Excellent organizational ability to prioritize tasks.
• Clear communication skills, both verbally and in writing.
• Passion for delivering excellent customer service.
• Experience in a Duty Manager or similar role.

Responsibilities

• Manage front desk team and daily operations.
• Ensure exceptional guest service and team motivation.
• Achieve occupancy, room rate, and revenue targets.
• Complete Duty Management shifts regularly.

Skills

Hotel reception experience

Organizational ability

Strong communication skills

Customer service passion

Finance knowledge

Job description

A prestigious hotel in Cardiff is seeking a Full Time Hotel Reception Manager to lead the front desk team. You will ensure outstanding guest experiences by inspiring and supporting your team while managing daily operations. Previous hotel reception experience, strong organizational and communication skills, and a passion for customer service are essential. This full-time role offers a permanent position with various benefits. Join us to deliver exceptional service and maintain high operational standards.