Warranty Manager

Oyster Yachts; Southampton; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading yacht manufacturer is seeking a Warranty Manager in Southampton to be the first point of contact for warranty service on new yachts. The role involves coordinating resources, processing warranty claims, and providing exceptional customer service. Ideal candidates should have extensive knowledge of yacht systems, sailing experience, and strong analytical skills. The position offers a dynamic work environment with opportunities to improve processes and customer satisfaction.

Qualifications

• Extensive knowledge of yacht systems including Mechanical, Electrical, Rigging, and Joinery.
• Sailing experience.
• Experience in yacht manufacturing and systems.

Responsibilities

• Be the first point of contact for calls for warranty service on new yachts.
• Help coordinate labour, materials, and other resources to resolve issues.
• Process warranty claims and identify opportunities to recharge costs.
• Feedback and liaise with Quality and Supply Chain on supplier performance.
• Utilise problem-solving tools to implement solutions to ongoing problems.
• Monitor cost of warranty and produce reports.

Skills

Excellent IT skills such as MS Word, Excel

Excellent verbal and written communication skills

Excellent analytical and problem-solving skills

Ability to build good relationships with customers

Job description

Southampton, United Kingdom | Posted on 27/01/2026

The Warranty Manager will deal with, and coordinate responses to requests for warranty service on new boats delivered from Wroxham.

Key Responsibilities

• Be the first point of contact for calls for warranty service on new yachts.
• Help coordinate labour, materials, sub-contractors, and other resources to resolve issues keeping customers fully informed of progress whilst setting realistic expectations of the outcome.
• Process warranty claims, identifying opportunities to recharge costs to suppliers / sub-contractors.
• Feedback and liaise with Quality and Supply Chain regarding issues of supplier poor performance.
• Work with other departments to identify root cause of warranty issues, to enable feedback into the production process to eliminate these issues for the future.
• Utilise 8D and other problem-solving tools to implement solutions to on-going problems.
• Monitor cost of warranty and produce reports as required.
• Occasional out of hours contact to ensure issues are resolved where required.

Requirements

Knowledge

• Extensive knowledge of yacht systems (Including Mechanical, Electrical, Rigging and Joinery)

Skills

• Excellent IT skills such as MS Word, Excel.

Experience

• Sailing experience
• Experience in yacht manufacturing and systems.

Qualifications

Personal Characteristics

• Excellent verbal and written communication, and interpersonal skills as this role is customer facing.
• Ability to build good relationships with customers.
• Ability to communicate and demonstrate skills with customers, employees, contractors, and the extended team.
• Self-motivated with the ability to manage and plan multiple activities effectively.
• Methodical approach to work.
• Excellent analytical and problem-solving skills.
• High level of attention to detail.
• Able to work to schedule within a fast-paced environment.

Other Requirements

• Full driving licence
• Ability to travel to different sites / locations.

The successful candidate can be located on the South Coast or Norfolk.