Associate Director - Client Service and Delivery (Cargo Insurance)

WTW group; Ipswich; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading insurance and risk management firm in Ipswich is seeking an experienced Cargo Insurance Broker. This role involves managing client accounts, negotiating tailored insurance solutions, and fostering strong relationships with both UK and international markets. The ideal candidate will have a solid background in Cargo broking or underwriting and demonstrate strong technical, negotiation, and interpersonal skills. This position offers a comprehensive benefits package along with opportunities for personal and professional growth.

Benefits

25 days of annual leave plus extra WTW day

Private healthcare

Life insurance

Defined contribution pension scheme

Electric vehicle car scheme

Cycle-to-work programme

Qualifications

• Proven background in Cargo broking or underwriting.
• Ability to manage negotiations with (re)insurance markets.
• Excellent communication skills to explain complex concepts.

Responsibilities

• Manage handling and broking of Cargo accounts.
• Negotiate placements with insurance markets.
• Maintain high level of customer service for clients.

Skills

Negotiation skills

Technical skills

Interpersonal skills

Ability to work under pressure

Client-focused approach

Education

ACII qualification or equivalent industry experience

Tools

Microsoft Word

Microsoft Excel

Job description

Description

We are seeking an experienced Cargo Insurance Broker to manage client accounts, structure and place tailored insurance solutions, and build strong relationships with UK and international markets. The ideal candidate will have a proven background in Cargo broking or underwriting, strong technical and negotiation skills, and a client-focused approach.

The Role

• Responsible for all aspects of handling and broking Cargo accounts
• Ability to understand a client or prospect’s business, coverage requirements and key issues
• Ability to manage relationships and negotiate placement with the relevant (re)insurance markets
• Prepare client / prospect and market presentations and documentation
• Determine appropriate solutions, structuring and pricing
• Identify appropriate markets and determine placing strategy
• Create and grow relationships with underwriters in UK and international markets
• Experience in pricing and designing conceptual programmes
• Assist with the department’s sales processes and the development of new business
• Ensure ongoing compliance with wtw guidelines and procedures
• Ensure good relationships and communication with other wtw associates
• Understand and use relevant wtw systems
• Provide the highest level of customer service to existing and new clients, maintaining profitable revenue and supporting the sales process for upselling and cross selling

Qualifications

What you’ll bring

• Preferably ACII qualified or equivalent industry experience
• A proven track record in Cargo Insurance Broking or Underwriting
• Good communication, negotiation and interpersonal skills
• Excellent technical skills
• Ability to assimilate and apply large volumes of information rapidly
• Negotiation skills coupled with the ability to be flexible and innovative
• Ability to work both independently and as part of a wider team
• Able to prioritize, manage deadlines and work under pressure
• Comfortable explaining complex concepts and making recommendations to clients/client servicing teams
• Ability to adapt personal style to work effectively with a wide range of clients, colleagues and underwriters
• Must be prepared to work with integrity and openness, complying at all times with FCA and WTW requirements
• Good IT skills with excellent Word and Excel usage capability

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please [e-mail]