Leeds Service Desk Analyst - 1st Line IT Support (Hybrid)

Markel Corporation; Leeds; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading global insurance firm is seeking a Service Desk Analyst in Leeds. This role focuses on providing 1st line IT support for employees, resolving hardware, software, and technical issues while demonstrating excellent customer service skills. The successful candidate must be flexible in managing multiple tasks in a dynamic environment, possess relevant certifications, and contribute to a diverse and inclusive workplace. This position offers a competitive salary, annual bonus, and strong benefits package, including health insurance and paid leave.

Benefits

25 days paid holiday plus Bank Holidays

Company pension scheme

Private medical and dental cover

Annual bonus

Qualifications

• Must have working knowledge of help desk software and databases.
• Ability to adapt quickly in a dynamic environment.
• Demonstrated expertise in customer service.

Responsibilities

• Provide 1st line IT support for all employees.
• Resolve issues surrounding hardware and software.
• Maintain records in the Service Management ticketing system.

Skills

Help desk software knowledge

Customer service expertise

Interpersonal skills

Ability to manage multiple tasks

Education

Associates degree or 1 year relevant experience

Certified Help Desk Professional

ITIL Foundation Certification

Tools

Service Management ticketing system

Remote control software

Job description

A leading global insurance firm is seeking a Service Desk Analyst in Leeds. This role focuses on providing 1st line IT support for employees, resolving hardware, software, and technical issues while demonstrating excellent customer service skills. The successful candidate must be flexible in managing multiple tasks in a dynamic environment, possess relevant certifications, and contribute to a diverse and inclusive workplace. This position offers a competitive salary, annual bonus, and strong benefits package, including health insurance and paid leave.