First-Line Service Desk Analyst – 24/7 Coverage

GFL Environmental Inc.; United Kingdom; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading software company in the UK is looking for a passionate Service Desk Analyst. This role involves being the first point of contact for customer support, ensuring efficient troubleshooting of technical issues across various platforms. The ideal candidate must possess strong skills in Jira Service Management, Confluence, and NetSuite. You will work in a dynamic team environment, committed to delivering exceptional service while adhering to SLAs. Competitive salary of £27,000 plus benefits including healthcare and pension scheme.

Benefits

Discretionary bonus

Healthcare cash back scheme

Private pension scheme

Life assurance

Income protection

Qualifications

• Minimum of 1 year of experience in a service desk or 1st line support role.
• Experience with Jira Service Management, Confluence, and NetSuite is highly desirable.
• Familiarity with hardware/software support in an enterprise environment.

Responsibilities

• Provide 1st line support for infrastructure systems and applications.
• Use Jira Service Management to monitor and resolve incidents.
• Maintain clear communication with customers and stakeholders.

Skills

Jira Service Management

Confluence

NetSuite

Diagnostic skills

Troubleshooting

Education

ITIL Foundation certification

Relevant IT-related degree

Tools

Jira

Confluence

NetSuite

Job description

A leading software company in the UK is looking for a passionate Service Desk Analyst. This role involves being the first point of contact for customer support, ensuring efficient troubleshooting of technical issues across various platforms. The ideal candidate must possess strong skills in Jira Service Management, Confluence, and NetSuite. You will work in a dynamic team environment, committed to delivering exceptional service while adhering to SLAs. Competitive salary of £27,000 plus benefits including healthcare and pension scheme.