Service Desk Engineer: Path to Cyber Security & Tech

Falx Ltd; Leeds; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A modern technical consultancy is seeking an Associate Technical Specialist (Service Desk Engineer) in Leeds. This role involves first-line support for technical issues, diagnostics, and improving end-user experiences. Candidates should have a foundational knowledge of IT support and communication skills. The position includes relevant training and a clear pathway to advance into specialist technical and cyber security roles, supporting career development and certification.

Benefits

Fully funded training and conference time

Employee benefits portal

Additional day annual leave on Birthday

Qualifications

• Experience providing technical support within a structured service environment.
• Core understanding of IT domains like End-User Computing and Networking.
• Strong communication skills, both written and verbal.

Responsibilities

• Serve as primary responder to Service Desk tickets.
• Diagnose and resolve common technical issues.
• Maintain and update technical documentation.

Skills

Technical support experience

Troubleshooting skills

Clear verbal communication

Analytical skills

Tools

Microsoft 365

Active Directory

RMM tools

Job description

A modern technical consultancy is seeking an Associate Technical Specialist (Service Desk Engineer) in Leeds. This role involves first-line support for technical issues, diagnostics, and improving end-user experiences. Candidates should have a foundational knowledge of IT support and communication skills. The position includes relevant training and a clear pathway to advance into specialist technical and cyber security roles, supporting career development and certification.