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24/7 Service Desk Analyst – First Line Support

GFL Environmental Inc.

Loughton

On-site

GBP 27,000

Full time

Today
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Job summary

A leading technology company in Loughton is seeking Service Desk Analysts to join a 24/7 support team. The role focuses on providing first-line support across critical infrastructure systems and applications. Responsibilities include monitoring performance, responding to incidents, and managing updates. With a competitive salary of £27,000 and a comprehensive benefits package, the company emphasizes employee engagement and development in a supportive work environment.

Benefits

Healthcare cash back scheme
Private pension scheme
Life assurance
Discretionary bonus
Great holiday package

Qualifications

  • Strong analytical skills to identify incident causes and determine resolution steps.
  • Excellent written and verbal communication skills for liaising with customers and internal teams.
  • Ability to work effectively as part of a team.

Responsibilities

  • Provide first-line incident response and customer assistance.
  • Monitor systems and applications to maintain service availability.
  • Manage backups, antivirus, patching, and general monitoring.
  • Support network performance and enhancements with mobile network operators.

Skills

Analytical skills
Communication skills
Teamwork
Problem solving
Job description
A leading technology company in Loughton is seeking Service Desk Analysts to join a 24/7 support team. The role focuses on providing first-line support across critical infrastructure systems and applications. Responsibilities include monitoring performance, responding to incidents, and managing updates. With a competitive salary of £27,000 and a comprehensive benefits package, the company emphasizes employee engagement and development in a supportive work environment.
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