IT Service Desk Analyst - 1st Line Support & Customer Care

Networkplus; Worsley; On-site; GBP 26,000 - GBP 33,000; Full time

Job summary

A technology service provider in Worsley is looking for an IT Service Desk Analyst to deliver technical support across the business. The candidate will manage support tickets, assist customers with various IT issues, and contribute to a collaborative team environment. Strong communication skills and a customer-service orientation are essential for success in this role. This position offers a competitive salary ranging from £26,000 to £33,000 per year, alongside a full benefits package.

Qualifications

• Able to tackle problems from different angles and make quick decisions.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a collaborative environment as well as independently.

Responsibilities

• Log incoming support calls and emails, prioritizing accordingly.
• Resolve issues with various IT equipment and in-house software.
• Mentor team members and assist in onboarding new starters.

Skills

Good knowledge of Desktop operating systems

Strong communication skills

Excellent interpersonal skills

Attention to detail

Exceptional customer service

Job description

A technology service provider in Worsley is looking for an IT Service Desk Analyst to deliver technical support across the business. The candidate will manage support tickets, assist customers with various IT issues, and contribute to a collaborative team environment. Strong communication skills and a customer-service orientation are essential for success in this role. This position offers a competitive salary ranging from £26,000 to £33,000 per year, alongside a full benefits package.