Head of SMB Operations & Contact Centre

DELIVEROO; Manchester; On-site; GBP 125,000 - GBP 150,000; Full time

Job summary

A leading food delivery service is seeking a Head of Operational Support in Manchester. You will drive the operational performance of the SMB Contact Centres and support the sales, account management, and customer success teams. The ideal candidate has experience in operational improvements, knowledge of CRM systems, and strong communication skills. This role offers a competitive salary and is for a fixed term of 12 months.

Benefits

Free Deliveroo Plus

25 days annual leave

Funded single cover healthcare

Access to wellbeing apps

Qualifications

• Available for a 12 month fixed term contract.
• Proven experience in consultancy, strategy, or operational roles.
• Operational experience in leading and driving improvements.

Responsibilities

• Define and scope operating vision for SMB Contact Centres.
• Develop Go-To-Market processes for people and technology changes.
• Monitor and analyze performance of SMB Contact Centres.

Skills

Consultancy experience

Operational improvements

Verbal communication skills

Written communication skills

Sales tech stack knowledge

Tools

CRM (Salesforce)

Sales engagement platforms

Job description

A leading food delivery service is seeking a Head of Operational Support in Manchester. You will drive the operational performance of the SMB Contact Centres and support the sales, account management, and customer success teams. The ideal candidate has experience in operational improvements, knowledge of CRM systems, and strong communication skills. This role offers a competitive salary and is for a fixed term of 12 months.