Head of New Partner Experience & Growth (UKI & EU)

DELIVEROO; Manchester; Hybrid; GBP 125,000 - GBP 150,000; Full time

Job summary

A leading delivery service company in Manchester is seeking a Head of New Partner Experience to manage relationships with independent restaurant and retail partners. The role involves leading a team focused on supporting new partners, designing servicing models, and strategic planning. Required qualifications include leadership experience and a background in customer experience management, ideally within retail or restaurants. This position offers a hybrid work model with a comprehensive benefits package.

Benefits

Free Deliveroo Plus

Team lunches

25 days annual leave

Maternity and paternity leave

Learning and development opportunities

Qualifications

• 4+ years of experience in a call centre or similar environment focusing on delivering exceptional customer experiences.
• Experience working within the restaurant or grocery retail industries.

Responsibilities

• Lead a team of managers focused on supporting new partners.
• Design and implement a scalable servicing model for partner management.
• Manage a large team fostering a high-performance culture.
• Collaborate with global Tech and Ops teams to build necessary tools.

Skills

Leadership

Team Management

Influence and Negotiation

Project Management

Team work

Communication

Job description

A leading delivery service company in Manchester is seeking a Head of New Partner Experience to manage relationships with independent restaurant and retail partners. The role involves leading a team focused on supporting new partners, designing servicing models, and strategic planning. Required qualifications include leadership experience and a background in customer experience management, ideally within retail or restaurants. This position offers a hybrid work model with a comprehensive benefits package.