Head of Store Support & Central Operations

B&M Retail Limited; Liverpool; On-site; GBP 125,000 - GBP 150,000; Full time

Job summary

A leading retail company in Liverpool is seeking an experienced Head of Store Support to shape central operations and enhance store support. This strategic role involves leading a high-performing team, optimizing operational processes, and designing a customer service proposition. The ideal candidate will demonstrate senior leadership experience in retail operations, a customer-centric mindset, and strong stakeholder management abilities. Join a pivotal point in our transformation and enjoy a range of employee benefits including in-store discounts.

Benefits

Employee store discounts

Discounts at various retailers

Hospitality benefits

Qualifications

• Proven senior leadership experience in retail operations or store support environments.
• Demonstrated success managing high volumes and competing priorities in a fast-moving environment.
• Strong analytical and financial acumen to inform decisions.

Responsibilities

• Lead the Central Operations function to ensure efficient support for stores.
• Streamline processes and design a customer service proposition.
• Optimize processes using data-driven insights to improve performance.

Skills

Leadership

Customer-centric approach

Data analysis

Operational excellence

Stakeholder management

Job description

A leading retail company in Liverpool is seeking an experienced Head of Store Support to shape central operations and enhance store support. This strategic role involves leading a high-performing team, optimizing operational processes, and designing a customer service proposition. The ideal candidate will demonstrate senior leadership experience in retail operations, a customer-centric mindset, and strong stakeholder management abilities. Join a pivotal point in our transformation and enjoy a range of employee benefits including in-store discounts.