Inside Sales Executive – Grow SME Accounts (Manchester)

CitySprint Ltd; Manchester; On-site; GBP 26,000 - GBP 28,000; Full time

Job summary

A leading courier service provider in Manchester is seeking an Inside Sales Executive. This office-based role is focused on driving growth in the SME market through managing a portfolio of existing customers. Responsibilities include engaging customers via outbound calls, generating new business opportunities, and achieving KPIs. The ideal candidate will demonstrate proven telesales success, strong communication skills, and the ability to handle objections, with a background in CRM usage, particularly Salesforce. A DBS check is required as part of the recruitment process.

Benefits

Impressive holiday allowance of 25 days

Additional day off for your birthday

Death in service allowance

Enhanced maternity and paternity leave

Complimentary day of annual leave

Health and wellness program

Medicash Perks at Work discounts

Ride to work scheme

Qualifications

• Proven track record in telesales or inside sales with revenue growth.
• Exceptional communication skills in written and verbal form.
• Strong objection handling techniques to engage customers.

Responsibilities

• Manage a portfolio of existing customers with regular outbound calls.
• Identify upsell and cross-sell opportunities through data analysis.
• Achieve set KPIs including appointment generation for executives.
• Support local operational teams with customer queries effectively.

Skills

Proven success in telesales or inside sales

Strong written and verbal communication skills

Ability to handle objections and engage customers

Skilled in cross-selling and upselling

Experience transitioning accounts from non-trading

Ability to build multi-contact strategies

Effective stakeholder collaboration

Proactive approach to process improvement

Previous experience with CRM systems

Tools

Salesforce

Job description

A leading courier service provider in Manchester is seeking an Inside Sales Executive. This office-based role is focused on driving growth in the SME market through managing a portfolio of existing customers. Responsibilities include engaging customers via outbound calls, generating new business opportunities, and achieving KPIs. The ideal candidate will demonstrate proven telesales success, strong communication skills, and the ability to handle objections, with a background in CRM usage, particularly Salesforce. A DBS check is required as part of the recruitment process.