Store Supervisor — Lead Sales & Customer Service

Charles Tyrwhitt LLP; Exeter; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading men's clothing retailer is seeking a Supervisor for their new store in Exeter, opening in February 2026. The role focuses on coaching and motivating the sales team to exceed targets while ensuring first-class customer service. Previous retail experience at a supervisory level and a passion for customer service are essential. The position offers a competitive salary, benefits including a bonus scheme and professional development opportunities, alongside a fun work environment.

Benefits

Bonus scheme

Uniform allowance

Cycle to work scheme

Fun fund for team building

Professional development through Tyrwhitt Academy

Qualifications

• Previous retail experience at Supervisor or Key Holder level is essential.
• Genuine passion for delivering outstanding customer service.
• Experience in managing stock and operations is desirable.

Responsibilities

• Coach and motivate the sales team to exceed targets.
• Manage operational tasks ensuring smooth store running.
• Champion colleague engagement and lead by example.

Skills

Customer service experience

Team leadership

Retail operations

Visual merchandising

Coaching and training

Job description

A leading men's clothing retailer is seeking a Supervisor for their new store in Exeter, opening in February 2026. The role focuses on coaching and motivating the sales team to exceed targets while ensuring first-class customer service. Previous retail experience at a supervisory level and a passion for customer service are essential. The position offers a competitive salary, benefits including a bonus scheme and professional development opportunities, alongside a fun work environment.